HOW TO ORDER
| Distributor | HOLYSMOKE Tsuyoshi Kajikawa |
|---|---|
| Operation Manager | Tsuyoshi Kajikawa |
| address | 〒225-0013 Kanagawa Prefecture, Yokohama City, Aoba Ward, Eda-cho 305-2 |
| telephone number | 045-914-5573 |
| Fax number | 045-914-5575 |
| email address | info@holysmoke.jp |
| URL | http://www.holysmoke.jp |
| Necessary charges other than the product | ・You will be responsible for shipping fees, cash on delivery fees, and bank transfer fees. In addition, if you purchase more than 10,000 yen (including tax) in one purchase, shipping will be free. (Surfboards are an exception. Shipping charges will be incurred separately for all surfboards.) *Please see separate section for shipping charges. *Please see separate section for cash on delivery fees. *The shipping cost for surfboards varies depending on your address or the length of the surfboard, so we will inform you of the shipping cost by email after you place your order. If you contact us in advance, we can inform you of the specific amount. Please note that you will not receive points if you purchase online and pick up at the store. |
| How to order | 1. Select the product you want to purchase If you find a product you like, click the "Add to Cart" button at the bottom of the product details screen. The products you have selected will be added to your shopping cart and the contents of your cart will be displayed. 2. Proceed to checkout (proceed to checkout) Once you have decided which products you want to purchase, click the "Proceed to Checkout" button in the shopping cart. 3. Complete the purchase procedure (checkout) Follow the instructions in the cart and enter your customer information, shipping address, payment method, etc. Please confirm your order details. If there are no mistakes, please press the "Go to order completion page" button. Your order is complete! 4. You will receive a confirmation email You will receive an email regarding your purchase. If you do not receive this email after placing your order, please contact us. For inquiries, please contact: info@holysmoke.jp You will then receive an "Order Confirmation Email". 5. Your product will arrive |
| payment method | ・Cash on delivery After confirming your order, we will send the product via Seino Transportation's cash on delivery service. Please pay the product price, shipping fee, and cash on delivery fee when the product arrives. (Shipping is free for purchases of 10,000 yen or more (tax included) in one transaction.) Cash on delivery amount Fee Less than 10,000 yen: 330 yen 10,000 yen or more but less than 30,000 yen: 440 yen 30,000 yen or more but less than 100,000 yen: 660 yen Between 100,000 and 300,000 yen: 1,100 yen *The product price, shipping fee, and cash on delivery fee in the above text are all inclusive of tax. *Cash on delivery is not available for surfboards, so please choose to pay by credit card or bank transfer. However, credit cards are not available for used boards. Only bank transfers are accepted. ・Bank transfer Transfer account: Mizuho Bank, Shibuya Branch, Regular Account: 2913023 Name: Kajikawa Tsuyoshi Please make the transfer within 3 days after placing your order. We will ship the product after confirming the transfer. Please note that the transfer fee will be borne by the customer. |
| Payment deadline | ・If you choose cash on delivery, please pay the total amount of the product price, shipping fee, and cash on delivery fee to Seino Transportation. - If paying by bank transfer, please transfer the amount to the specified account within 3 days of placing your order. |
| Delivery time | ・Items that are in stock will be shipped within 2 business days after your order is confirmed. If the item is out of stock, it may take more than a week to be shipped. In that case, we will notify you by email. If there are no scheduled restocks, we will also notify you by email. ・The product will be shipped by Seino Transportation. If you have a specific delivery date and time, please let us know in the order message section (the last page of the order) or by sending us a separate email. *Please note that surfboards are treated as special luggage and cannot be delivered on a specific date and time. |
| Returns and Exchanges | ・If you wish to return or exchange an item, please contact us by email or phone within 7 days of receiving the item. ・In the unlikely event that the product is damaged during shipping, is defective, or is different from the product you ordered, we will cover the return shipping fee. If you return or exchange for reasons on your own, such as ordering the wrong product or the product being different from what you expected, you will be responsible for the return shipping fee and the shipping fee for the replacement product. Please note that we cannot accept returns of products ordered at the customer's request, except for defective or damaged products. Similarly, we do not accept returns or exchanges for outlet, used, or sale items. - We try to post images of the products that are as close to the actual colors as possible, but please note that the appearance may differ depending on the individual monitor. Please understand that returns due to the color of the product being different from the image are at the customer's discretion. ・Please understand that when returning a product for personal reasons, bank transfer fees will be borne by the customer. |