Legal notice
Distributor
Holy Smoke Tsuyoshi Kajikawa
Operation Manager
Tsuyoshi Kajikawa
Address
305-2, Ebata-cho, Aoba-ku, Yokohama, Kanagawa, 225-0013, Japan
305-2, Ebata-cho, Aoba-ku, Yokohama City, Kanagawa Prefecture
Telephone number
045-914-5573
E-mail address
info@holysmoke.jp
URL
https://holysmoke-jp.com/
Necessary charges other than for products
Delivery service (Seino Transport)
Shipping charges (including tax) vary by prefecture
Hokkaido
1,100 yen
North Tohoku
Aomori, Akita, Iwate
770 yen
South and Northeast
Miyagi, Yamagata and Fukushima Prefectures
660 yen
Kanto
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi
660 yen
Shinetsu
Niigata and Nagano Pref.
660 yen
Chubu
Shizuoka, Aichi, Mie and Gifu Prefectures
660 yen
Hokuriku
Toyama, Ishikawa and Fukui Prefectures
660 yen
Kansai
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo
770 yen
China
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane
880 yen
Shikoku
Kagawa, Tokushima, Ehime, Kochi
990 yen
Kyushu
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
1,100 yen
Free shipping for orders of 10,000 yen or more.
Cash on delivery
After confirming your order, we will send it by Seino Transport's cash-on-delivery delivery service. Please pay the product price, shipping fee, and COD fee when the product arrives.
(Shipping is free for orders of 10,000 yen (including tax) or more per purchase.)
Cash on Delivery Handling Charge
Less than 10,000 yen 330 yen
10,000 yen or more but less than 30,000 yen 440 yen
30,000 yen or more but less than 100,000 yen 660 yen
From 100,000 yen to 300,000 yen 1,100 yen
All prices listed above include tax.
Please choose to pay by credit card or bank transfer for surfboards. However, credit cards are not available for used boards. Only bank transfers are accepted.
Bank Transfer
Bank transfer account: Mizuho Bank, Shibuya Branch
Mizuho Bank, Shibuya Branch
Ordinary: 2913023
Name: Tsuyoshi Kajikawa
Please transfer the money within 3 days after your order. After confirming the transfer, we will ship the product. Please note that you are responsible for all bank transfer fees.
How to Order
If there is an item you wish to purchase, please click the “Add to Cart” button on the page linked from the item name.
⇒ Go to the shopping cart.
You can increase or decrease the quantity in the shopping cart. Please change the quantity and click the “Change” button.
If you have any requests regarding your order, please write them in the remarks column in the shopping cart.
Please specify the delivery date and time in the “Specify Delivery Date and Time” field in the shopping cart.
When you have finished shopping, please check the contents of your order and click the “Proceed to Purchase” button.
⇒Input order information and shipping address information
Please enter your customer information (order holder, shipping address, etc.).
⇒Select shipping and payment method
Please confirm shipping method and select payment method.
⇒Go to Final Confirmation Page
Please make a final confirmation and press the “Order Complete” button.
⇒Complete Shopping
Thank you for your order. You will receive an order confirmation e-mail, please check it. if you do not receive the e-mail after waiting for 1 hour, please purchase again or contact us by phone, fax, or e-mail.
Payment Methods
Credit card payment, googlePay, applePay, bank transfer, and cash on delivery are available.
About applePay
The name, address, etc. set in applePay will be reflected in the shipping address and order information.
If the name, address, etc. are not reflected correctly when you place an order, please check your applePay registration information in the “Settings” of your iPhone or other device.
Bank Transfer
Please make your payment to the following bank account.
Bank transfer account
Mizuho Bank, Shibuya Branch
Ordinary: 2913023 Name: Tsuyoshi Kajikawa
Payment deadline
Bank transfer
Please transfer within 3 days of order.
Cash on delivery
Please pay the delivery person at the time of delivery.
Credit card, applePay/googlePay, and other electronic payment methods
If you use various electronic payment methods, billing information will be reflected in the account associated with each payment method when the order is confirmed.
The timing of billing information confirmation and debit differs depending on the credit card company and each electronic payment account, so please check the customer account for the electronic payment method you are using.
Time of delivery
Unless otherwise specified, orders will be shipped within 2 business days after the order is placed (or after bank transfer in the case of bank transfers).
Returns and Exchanges
If you wish to return or exchange an item, please contact us by e-mail or phone within 7 days of receiving the item.
In the unlikely event of damage during shipping, a defective item, or an item that is not what you ordered, we will pay for the return shipping costs. In the case of returns or exchanges due to customer reasons, such as wrong order or different feeling from what was expected, the customer is responsible for the return shipping costs and the shipping costs of the exchanged item. Also, please note that we cannot accept returns of items ordered at the customer's request, except for defective or damaged items.
We do not accept returns or exchanges for outlet, used, or sale items as well.
We try to put up images of products that are as close as possible to the actual color of the product, but please keep in mind that the way you see the product may differ depending on your monitor. In addition, we ask for your understanding that returns for reasons different from the color of the image will be at the convenience of the customer.
Please understand that you will be responsible for the bank transfer fee for refunds for returns due to your own reasons.
Return Contact
Telephone number: 045-914-5573
E-mail address: info@holysmoke.jp
Return address: 305-2, Ebata-cho, Aoba-ku, Yokohama, Kanagawa 225-0013, Japan
Contact person: Tsuyoshi Kajikawa